Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it. Skateboard must be brand new and unridden, parts or components must be unused and in original packaging, protective gear or clothing must be unworn.
To start a return, please first contact us at contact@statusskateshop.com. Please note that returns will need to be sent to the following address:
Attn: Returns
3045 Roosevelt St.
Carlsbad, CA 92008
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contact@statusskateshop.com or call us at 760-884-8833
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on items market as final sale items or gift cards.
Exchanges
Please call or email to discuss exchange options.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 7 business days have passed since we’ve approved your return, please contact us at contact@statusskateshop.com.